Return Policy

At Saki E-commerce, we value customer satisfaction and stand behind the quality of our garments, bags, and other products. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined below.

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1. Eligibility for Return or Refund

 

To qualify for a return or refund:

 

• Requests must be made within 7 days of the shipping date.

• Customers must provide clear photos or videos showing the issue with the product.

• Items must be unused, unwashed, and in their original packaging with all tags attached.

• Customized or personalized products are not eligible for return unless defective or incorrect.

 

 

2. Return Process

 

1. Contact Us

    

   • Email: [Your Email]

   • Phone/Message: [Your Contact Number]

   • Please reach out within 7 days of the shipping date.

2. Provide Evidence

    

   • Include clear photos or videos explaining the issue with your product.

3. Approval & Instructions

    

   • Once reviewed, our team will provide return instructions.

   • Return shipping is the customer’s responsibility unless the item is defective or incorrect.

4. Refund or Replacement

    

   • After receiving and inspecting the returned product, we will process your refund or send a replacement accordingly.

 

 

3. Important Notes

 

• Refunds will be issued to the original payment method.

• Shipping costs are non-refundable, except for defective or incorrect items.

• We reserve the right to decline returns that do not meet this policy’s conditions.

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